Personal Data Protection
We are committed to protecting your privacy and handling your personal data with care and transparency.
Last updated: March 2026
Our Commitment to Your Privacy
Planet Odysseys E.I.R.L. ("we", "us", "our") is committed to protecting the personal data of our clients in accordance with the Peruvian Personal Data Protection Law (Law No. 29733) and its regulations, as well as international best practices including the General Data Protection Regulation (GDPR) where applicable.
This policy explains how we collect, use, store, and protect your personal information when you interact with our website or services.
1. Data We Collect
We may collect the following types of personal data:
Contact Information
Full name, email address, phone number, WhatsApp number, country of residence.
Booking Information
Travel dates, number of travelers, tour preferences, special requirements, dietary restrictions, medical conditions relevant to travel.
Payment Information
Transaction details (we do not store credit card numbers — payments are processed through secure third-party providers).
Technical Data
IP address, browser type, pages visited, time spent on site (collected via cookies and analytics tools).
Communications
Messages sent via our contact form, WhatsApp, or email.
2. How We Use Your Data
We use your personal data exclusively for the following purposes:
- • Processing and confirming your tour bookings and reservations.
- • Communicating with you about your trips, itinerary updates, and travel information.
- • Sending booking confirmations, receipts, and important travel documents.
- • Providing customer support and responding to inquiries.
- • Sending promotional emails or offers (only with your explicit consent).
- • Improving our website and services through analytics.
- • Complying with legal obligations under Peruvian law.
3. Data Sharing
We do not sell, rent, or trade your personal data to third parties. We may share your data only in the following circumstances:
- • Service Providers: Hotels, transport companies, local guides, and other partners involved in delivering your tour — only the data necessary to provide the service.
- • Technology Partners: Email service providers (Resend), analytics tools — all subject to confidentiality agreements.
- • Legal Requirements: When required by law, court order, or governmental authority.
4. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, or as required by Peruvian law. Specifically:
- • Booking and transaction records: 5 years (tax compliance).
- • Contact inquiries: 2 years from last contact.
- • Marketing data: Until you unsubscribe or request deletion.
5. Your Rights
Under Peruvian Law No. 29733 and applicable international regulations, you have the following rights regarding your personal data:
Right of Access
Request a copy of the personal data we hold about you.
Right of Rectification
Request correction of inaccurate or incomplete data.
Right of Erasure
Request deletion of your data where there is no legitimate reason to retain it.
Right to Object
Object to processing of your data for marketing purposes at any time.
Right of Portability
Request your data in a structured, machine-readable format.
Right to Withdraw Consent
Withdraw consent for marketing communications at any time.
To exercise any of these rights, please contact us at tours@planetodysseys.com. We will respond within 30 days.
6. Cookies
Our website uses cookies to improve your browsing experience and analyze site traffic. We use:
- • Essential cookies: Required for the website to function properly.
- • Analytics cookies: To understand how visitors interact with our site (Google Analytics or similar).
You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of our website.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include SSL encryption, secure email transmission, and restricted access to personal data within our organization. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
8. Changes to This Policy
We may update this Personal Data Protection Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated date. We encourage you to review this policy periodically.
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